Welcome to our Terms & Conditions for Flower Delivery Tottenham Hale. By accessing or purchasing from our online flower delivery service in Tottenham Hale and surrounding areas, you agree to abide by these Terms & Conditions. Please read them carefully before placing an order. These terms are designed to clarify your rights and obligations, as well as to ensure a smooth, safe, and enjoyable shopping experience.
Our online flower delivery services are available to customers in Tottenham Hale and its surrounding areas. By placing an order with us, you confirm that you are at least 18 years old and capable of entering into legally binding contracts. We reserve the right to refuse service or cancel orders if we believe the criteria are not met or if delivering to the specified address is not possible.
To ensure a seamless online flower delivery experience in Tottenham Hale, follow our streamlined ordering process:
All orders are subject to acceptance and availability. In circumstances where the selected flowers are not available, we may substitute with blooms of similar style, quality, and equal or higher value.
We accept various forms of payment for flower delivery across Tottenham Hale, including major credit and debit cards. Payment must be made in full at the time of ordering. Our payment process is secure and your financial information is protected in accordance with current data protection laws.
Upon successful payment, you will be provided with an order receipt. All prices are stated in pounds sterling (GBP) and are inclusive of any applicable VAT. Delivery charges, if applicable, will be clearly communicated at the checkout stage before payment is finalised.
If you need to amend or cancel your order, please notify us as soon as possible. Amendments or cancellations can only be guaranteed if received before the flowers enter the preparation or despatch process. Due to the perishable nature of our products, requests made after this stage may not be possible or may incur a partial or full charge.
Cancellations and amendments can be requested by contacting our customer service team, quoting your order number and relevant details. We will always strive to accommodate your request where reasonably possible. Please note that during peak seasonal times (such as Mother’s Day, Valentine’s Day, and Christmas), we require more notice due to increased order volumes.
We provide flower delivery services throughout Tottenham Hale and surrounding areas. When processing your order, the delivery date selected will be considered, but delays may occasionally occur due to circumstances beyond our control (such as extreme weather, traffic disruptions, or supply chain issues).
It is the customer’s responsibility to ensure that the recipient’s address and contact details are correct. If our driver is unable to deliver due to incorrect information or if there is no one available to accept the delivery, we will attempt to leave the flowers in a safe location or with a neighbour. If this is not feasible, redelivery may be arranged at an additional charge or the flowers may be available for collection from our premises. Delivery times are typically between morning and early evening. Specific delivery times cannot be guaranteed unless agreed in advance and may be subject to an additional fee.
We cannot accept liability for delayed delivery if the address supplied by you is incorrect or incomplete. Proof of delivery may be obtained upon reasonable request.
While we endeavour to supply flowers as pictured and described, seasonal and regional conditions may affect the availability of certain blooms. If a particular flower or arrangement component is unavailable, we reserve the right to substitute it with an alternative of equal or higher value, maintaining the style and character of your chosen product. You will not be notified before an equivalent substitution is made unless your order specifies particular blooms as essential.
Customer satisfaction is important to us. If you are unhappy with your order for any reason, please contact us as soon as possible. Due to the perishable nature of flowers, we can only accept complaints or requests for refunds within 24 hours of delivery. Please include photographic evidence and a description of the issue to allow a swift resolution.
If flowers are found to be faulty or damaged on delivery, we will offer a replacement or a full refund, at our discretion. If the flowers have not been cared for according to the care instructions provided, we reserve the right to refuse a refund or replacement. Refunds will be processed using the original method of payment within a reasonable timeframe.
Our flower delivery service in Tottenham Hale is provided with reasonable care and skill. However, our liability for any loss or damage is limited as follows:
Nothing in these Terms & Conditions limits or excludes our liability for death or personal injury arising from our negligence, fraud, or any other liability that cannot be limited or excluded by law.
We take your privacy seriously. Personal information collected during the order process is handled in compliance with current UK data protection legislation. Your information is used solely for processing and delivering your order and is not shared with third parties for marketing purposes without your explicit consent. For full details regarding how we use your data, please refer to our privacy policy.
On occasion, we may use reputable third party couriers or florists for order fulfilment in Tottenham Hale or surrounding areas. Where this occurs, we ensure all partners meet our strict quality and service standards. These Terms & Conditions will continue to apply to your order.
We reserve the right to change, amend, or update these Terms & Conditions at any time to reflect company policy or changes in the law. Any changes to the Terms & Conditions will be effective from the date they are published on our website. Your continued use of our service after any changes constitutes acceptance of the new terms.
These Terms & Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction over any disputes.
These Terms & Conditions are the complete and exclusive agreement between you and us for online flower delivery in Tottenham Hale and override any prior agreements or communications. If any provision is found to be invalid or unenforceable, the other provisions will remain in full effect.
Nothing in these Terms should be interpreted as affecting your statutory rights. For further queries relating to our terms or if you require clarification, please contact our customer service team.
These Terms & Conditions apply to all customers placing orders for flower delivery in Tottenham Hale and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Tottenham Hale, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Tottenham Hale.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
